verified_user CMNS Warranty Lookup

Check your device warranty

Enter your warranty number or device Serial Number to instantly view the status and expiry date.

Examples: W-2026-0001 Warranty No. C02XG0JJMD6T Serial Number (under device / Settings)

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How to claim

Easy claims in 3 steps

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Step 1

Message us on LINE or call the store. Describe the issue and provide your warranty number or Serial.

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Step 2

Drop off or send the device. Our technician assesses the issue and confirms warranty coverage.

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Step 3

We repair or replace parts under warranty, then arrange the return — no service fee.

FAQ

What does the warranty cover?expand_more

It covers faults from the repair work we performed or the parts we replaced, within the warranty period stated on your warranty.

What is not covered?expand_more

Damage from drops, liquid, self-repair, or repairs done elsewhere after pickup — as well as issues unrelated to the original repair.

What do I need to claim?expand_more

Just your warranty number (W-YYYY-XXXX) or device Serial Number, plus a description of the issue. No paper receipt required.

How long does a claim take?expand_more

It depends on the issue and parts. Most can be assessed on the spot; typical repairs are done within 1–3 business days.